ITE v6.0 Chapter 2 Exam Answers 2018

1-A technician is troubleshooting connectivity issues to a PC and needs to verify which cable is plugged into the correct port of the patch panel. What tool should the technician use?

  • multimeter
  • toner probe
  • punch down
  • crimper

2-Which tool is designed to loosen or tighten crosshead screws?

  • phillips screwdriver
  • hex driver
  • flat head screwdriver
  • torx driver

3-What tool would a technician use to remove a slotted screw?

  • flat head screwdriver
  • hex driver
  • needle-nosed pliers
  • Phillips head screwdriver
  • Torx screwdriver

4-A new technician has joined the IT team and is about to service a heavy printer. What advice would you give this technician to avoid any injury when transporting the heavy printer to the service area?

  • Bend your knees to use the strength in your legs to lift the printer.
  • Avoid bending your knees when lifting the printer.
  • Bend your back to pick the printer up.
  • Use your arms and back to lift the printer.

5-How does an inline UPS protect computer equipment against electrical power brownouts and blackouts?

  • by grounding excess electrical voltage
  • by using a battery to supply a constant level of voltage
  • by switching from main power to a standby power source
  • by stopping the flow of voltage to the computer

6-Which circumstance increases the likelihood of ESD damage to a computer?

  • working in low levels of humidity
  • using a magnetic screwdriver while working on a hard drive
  • plugging a printer into an UPS
  • self grounding against the computer case

7-Which condition refers to a reduced voltage level of AC power that lasts for an extended period of time?

  • brownout
  • sag
  • spike
  • surge

8-What are two significant sources of EMI? (Choose two.)

  • infrared mice
  • RAM modules
  • electrical storms
  • LCD monitors
  • power lines

9-A technician is unpacking a new PCIe video adapter from an antistatic bag to install the card in a desktop computer. Which two measures should the technician use to protect the card and other computer components? (Choose two.)

  • Use a grounded mat on the workbench.
  • Use a correctly connected antistatic wrist strap.
  • Shield the card and computer from sources of EMI.
  • Ensure that the workplace has a low humidity environment.
  • Connect the computer to a UPS while installing the card.

10-How should a technician dispose of an empty inkjet printer cartridge?

  • Refill it.
  • Throw it away.
  • Follow local regulations for disposal.
  • Give it back to the customer

11-What makes CRT monitor disposal dangerous for a technician who is handling the disposal?

  • potential breathing hazards
  • potential explosive materials
  • potential residual high voltage
  • potential health-damaging chemicals

12-Which tool in Windows OS gives a technician access to initialize disks and create partitions?

  • Optimize Drives
  • Disk Cleanup
  • Disk Management
  • Format
  • Scandisk

13-Which tool should be used if a user needs to optimize space on a hard drive?

  • Optimize Drives
  • Disk Management
  • Fdisk
  • Format

14-Which Windows OS tool scans the critical files of the operating system and replaces any files that have been corrupted?

  • Chkdsk
  • Defrag
  • Disk Cleanup
  • Disk Management
  • Scan System
  • System File Checker

15-Why is documentation of all services and repairs an important organizational tool for a technician?

  • It increases the cost of services and repairs.
  • It allows the public sharing of information on the Internet.
  • It reduces the technical skills required of new technicians.
  • It provides reference material for similar problems when they are encountered in the future

16-Which tool could potentially cause data loss on hard disk or floppy drives?

  • a magnetic screwdriver
  • compressed air
  • a lead pencil
  • a computer vacuum cleaner

17-Which precaution should be taken when working inside computer systems?

  • Avoid using magnetized tools.
  • Leave the power cord attached to an outlet for grounding.
  • Wear ESD protection to repair monitors in humid environments.
  • Avoid using ESD wrist straps and ESD mats simultaneously.

18-Why should an antistatic wrist strap be worn when working on electronic equipment?

  • to prevent interference from clothing and loose jewelry
  • to equalize the electrical charge between a person and the equipment
  • to prevent clothing made of silk, polyester, or wool from generating a static charge
  • to draw static electricity away from a component and transfer it safely from equipment to a grounding point

19-Which cleaning solution is recommended to clean the contacts of computer components?

  • rubbing alcohol
  • isopropyl alcohol
  • glass cleaner with ammonia
  • water that is mixed with a small amount of dishwashing liquid

20-Why should a pencil never be used as a tool when working inside a computer?

  • Pencil lead is corrosive.
  • Pencil lead is conductive.
  • A pencil can hold a static charge.
  • The lead in a pencil can induce current

21-A technician suspects that a power supply is faulty. How can it be checked?

  • by checking the temperature of the power supply
  • by using a multimeter
  • by taking apart the power supply
  • by powering up the PC after disconnecting each connector in turn

22-Match the steps of fire extinguisher operation to the order in which they should be completed. (Not all options are used.)