ITE v6.0 Chapter 11 Exam Answers 2017

  1. What is a characteristic of global and per-document options in print settings?
    • Per-document options override global options.
    • Global options take precedence over per-document options.
    • It is not possible to configure per-document options.
    • It is not possible to configure global options.
  2. A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?
    • Calibrate the printer.
    • Adjust the printer spool.
    • Replace the fuser.
    • Replace the drum.
  3. The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?
    • The printer does not have enough memory to buffer an entire photograph.
    • The printer is not configured for duplex printing.
    • The paper is not adequate for photograph printing.
    • The printer is not configured for the proper paper orientation.
  4. What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?

     

    • to add additional drivers for other operating systems
    • to add additional drivers for other printers in the network
    • to add additional drivers for duplex printing
    • to add additional drivers for other printers connected to the computer
  5. What are two methods to connect to a printer wirelessly? (Choose two.)
    • IEEE 802.11 standards
    • Bluetooth
    • WiMax
    • satellite
    • microwave
  6. In Windows 8, what must be configured to enable one user to share a USB-connected printer with another user on the same network?
    • Windows firewall
    • Windows Defender
    • IEEE 802.11
    • File and printer sharing
    • virtualization option in BIOS
  7. Which type of print server provides the most functions and capabilities?
    • a dedicated PC print server
    • a computer-shared print server
    • a hardware print server
    • a print server that is implemented in software
  8. What are two functions of a print server? (Choose two.)
    • provide print resources to all connected client computers
    • store print jobs in a queue until the printer is ready
    • ensure that the connected client computers have up-to-date printer drivers
    • store backups of documents sent to the printer
    • provide uninterrupted power to the printer
  9. Which action supports an effective printer preventive maintenance program?
    • Reset the printer page counters if available.
    • Replace laser printer toner at set predetermined time intervals.
    • Clean inkjet print heads when they stop working.
    • Disconnect the printer from the power source when it is not in use.
  10. How can the life of a thermal printer be extended?
    • Clean the heating element regularly with isopropyl alcohol.
    • Clean the inside of the printer with a vacuum cleaner with a HEPA filter.
    • Keep the paper dry in a low humidity environment.
    • Wipe the outside of the printer with a damp cloth.
  11. After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?
    • verifying the solution and system functionality
    • identifying the problem
    • testing a theory to determine the cause of the problem
    • documenting findings, actions, and outcomes
  12. Which factor affects the speed of an inkjet printer?
    • the desired quality of the image
    • the size of printer power supply
    • the quality of the paper
    • the cost of the inkjet cartridges
  13. What are two cables that are used to connect a computer to a printer? (Choose two.)
    • serial
    • FireWire
    • PS/2
    • HDMI
    • eSATA
  14. What type of connection would be used to connect a printer directly to the network?

     

    • Ethernet
    • serial
    • USB
    • Firewire
  15. What is a characteristic of thermal inkjet nozzles?
    • The heat creates a bubble of steam in the chamber.
    • Heat is applied to the ink reservoir of each nozzle.
    • The vibration of the crystal controls the flow of ink.
    • A charge is applied to the printhead.
  16. In laser printing, what is the name of the process of applying toner to the latent image on the drum?
    • developing
    • charging
    • transferring
    • fusing
  17. What mechanism is used in a laser printer to permanently fuse the toner to the paper?
    • heat
    • electrical charge
    • pressure
    • light
  18. Which statement describes a printer driver?

     

    • It is the interface in Windows that identifies a unique printer attached to the workstation.
    • It is cache inside a printer that stores documents to be printed in a queue.
    • It is software that converts a document into the format that a printer can understand.
    • It is the configuration code that is sent to a printer to identify the operating system of the workstation.
  19. A technician is installing a printer that will be directly connected to a computer. Why does the technician not connect the printer initially during the installation process?
    • The printer needs to be configured first.
    • The OS of the workstation needs to be updated first.
    • The printer driver might need to be installed first before the printer is connected.
    • The Microsoft download site needs to be searched first for the printer driver.
  20. A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?
    • the printer that is set as the default printer
    • the software-based printer that is used to create PDF files
    • the software-based printer that is used to create XPS files
    • a manual selection, which is always needed
  21. A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?
    • documenting findings, actions, and outcomes
    • verifying the solution and system functionality
    • identifying the problem
    • testing a theory to determine the cause of the problem
  22. What are two probable causes for printer paper jams?
    • high humidity
    • the wrong type of paper
    • a defective print cartridge
    • misaligned print heads
    • an incorrect print driver
  23. What corrective action should be taken if a printer is printing faded images?
    • secure loose printer cables
    • update the print driver
    • clean the printer
    • replace the toner cartridge
  24. What corrective action would a technician take in response to a print spooler error?
    • reboot the printer
    • restart the print spooler
    • update the printer driver
    • clean the printer
  25. What would cause an inkjet printer to fail to print any pages?
    • The printer software is set to toner save.
    • The printer ribbon is worn out.
    • The ink cartridge is empty.
    • The printer is loaded with a paper type other than photo paper.
  26. A user tells a technician that the printer does not respond to attempts to print a document. The technician attempts to print a document and the printer does not output any pages. The technician notices that the printer LCD display is blank and unlit. What is most likely the problem?
    • The screen contrast is too low.
    • The printer is not turned on.
    • The printer is out of ink.
    • The print head is clogged.
  27. Match the common printer configuration options to the correct descriptions. (Not all options are used.)

    ITE-Chapter-11-Exam-v6-Answer-001

 

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